Terms and Conditions

Terms and Conditions

We are committed to ensuring each and every order we receive is processed and dispatched with the utmost care and efficiency.  From the moment you decide to make your order to the moment your parcel arrives.

Should you have any questions or if you have a suggestion to make about our products or our service, you can contact SMAART Horses at any time by emailing us at info@smaarthorses.co.uk or calling 0777 196 5083.

All you need to know when ordering goods from, or booking lessons/courses/clinics with SMAART Horses;

Use the Shop menu options to find the product you are looking for.  Select your item and add it to the shopping cart.  You can then continue to shop, or you can check out.  It´s that easy!

For customer service reasons, we may also restrict the products available on the website to those which are currently in stock.

Delivery and handling

All items are shipped standard UK post.  If your order is international, prices may vary.  Shipping prices are calculated based on delivery address and items ordered.

Price Changes

Whilst every effort will be made to maintain the prices indicated, it may not always be possible, therefore we reserve the right to discontinue any items from this list and change prices when necessary.

Please Note

The reproduction of any part of this website is strictly prohibited.  All aspects of the design, text and photography remain the property of SMAART Horses.  Reproduction of any part of the website cannot be used without prior written consent.

Import Taxes

Please ensure that you contact your local customs office in the country of your delivery to confirm whether or not you may be liable to local import taxes, duty and VAT (or equivalent) upon arrival of any products supplied by SMAART Horses in the United Kingdom to you or your freight agent.  The customer is liable for payment of all import duties.

Lessons/Clinics/Workshops and Cancellation Policy

Payment for lesson/clinic/workshop places are required in full to secure your place.

Any lesson/clinic/workshop places cancelled in the 2 months (60 days) period before the clinic/workshop date will require 50% payment, unless a replacement attendee can be found.

Any clinic/workshop places cancelled in the 14 days before the clinic/workshop date require full payment, unless a replacement attendee can be found.

All lesson/clinic/workshop are subject to a non-refundable deposit (50%), unless the lesson/clinic/workshop is cancelled by SMAART Horses.  This is non-negotiable.

Payment cannot be transferred to another lesson/clinic/workshop unless within the scope of the cancellation details noted above.

Clinic Discount Vouchers

Voucher codes are for a limited number of clinic places per clinic.  Each person can only use the voucher once and for one place in a clinic.

Clinic places booked must be paid in advance and in accordance with the Clinics and Cancellation Policy as outlined above.